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FAQ

Cancellation Policy:

We have a 7 day cancellation policy. If you are to cancel within 7 days prior to your event date, you will receive no refund. In the event you should cancel outside of the 7 days prior to your event date you will receive a refund minus $10 per ticket canceled (social tour). Private tours will receive a refund minus $50 per cancelled vehicle if cancelled at least 1 week before the event. Booking fees incurred when booking online are non-refundable.

Is lunch provided or will there be snacks?

If you select the prepaid add-on option, 4 tastings are included. There is no food included. There are food options available but any food would need to be paid out of pocket. Wolf Mountain has flatbreads, Kaya has snack foods, and our guests services is happy to provide you with other recommendations. Please contact the office for other food recommendations.

 

Can you purchase bottles of wine?

Absolutely! The wineries have bottle discounts that are amazing! Just know that DSH is not able to ship wine, so if you purchase multiples and need to ship, speak with the winery and see if they can accommodate you.

 

Can you drink on the bus?

If you bring a cup with a closed lid (ex, a tumbler), you may drink on the bus on a private wine tour only, not the social wine tour. If you spill wine on the bus, please tell your driver so that we can tidy it up, otherwise it may result in a cleaning fee.

 

Can you bring your own alcohol on the bus?

If you are on a Private Wine Tour- You may bring your own alcohol, as long as it is consumed in a concealed (has a lid) cup. 

 

Can you bring food on the bus?

If you are on a Social Wine Tour- No you cannot bring your own snacks. You may purchase food at the wineries if you want. There also is allotted time on your tour for lunch at Wolf Mountain Vineyards

If you are on a Private Wine Tour- You may bring your own food/snacks. Just keep in mind that you will be charged a cleaning fee if you make a mess. If you spill or drop something, be courteous and tell your driver, so that he or she can clean it up quickly. 

Is there a lot of walking on the wine tour?

Our driver will drop you off as close to the front of the wineries as possible. The only winery that has a steep hill to walk is at Wolf Mountain. If you feel that the hill is too steep, please let your driver know and we will do our best to get a golf cart to assist you. Other than Wolf Mountain, there is not much walking. 

How many people are on the social wine tour?

There could be up to 8 on a bus or 14, it just depends on the amount of guests that booked the tour.

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